Abstract

Zendesk states that 69% of support tickets were resolved with just “one touch”, and yet many tickets require resolution times of over 24 hours[1]. Incident Management, Change Management, and Service Request management are key elements to combat with an end user's daily frustration regarding problematic or unavailable business needs. MyHelpDesk eliminates the need for an end user to reach out to Managed Services for assistance by providing a wide selection of tools to use, including, but not limited to: training videos, trusted software solutions, access to Statement of Work's and Client/Company process documentation, and in-app scripting all in one convenient location. MyHelpDesk allows end users of any technological experience to easily operate this centralized application for all things troubleshooting, training, workflow, and support within their network scope.