Abstract

Technology is exponentially evolving, sometimes faster than we expect it to. Because of this, it's difficult for those who are just trying to keep up with the newest technologies. Of course, there are many outlets that people can look to for help. However, trying to troubleshoot over the phone can be frustrating for others on both ends and some problems just simply go unsolved. With Tech Wizard, we are providing an extra hands-on approach to users who are facing technical difficulties at home. We created an app that allows users to sign up and search for an available Tech Wizard in the area that can offer support via chat, phone support, or in person. We expect the result of this is to increase the availability of tech support to people of all ages and all levels of technical knowledge.