Abstract

More than half of the United States workforce is now working outside of the office and 15% face daily connectivity issues. HomeNetCheck is a tool for users and remote support technicians to help better diagnose network issues which would otherwise be difficult to address remotely. Technology departments need a tool that can analyze a user's machine and network before relaying that information to remote technicians. HomeNetCheck will collect system and network information for a remote user and then display that information in an easy to view format online with little action from the user. Information that is collected for each host during the support will be stored for future use to help diagnose similar problems that may occur.